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Welcome to Our Women’s Refuge

 

We are here to provide a safe and supportive environment for women and their children escaping domestic abuse or other challenges. Our refuge is dedicated to offering a secure space where you can rebuild your life with dignity and care. Below, you’ll find key information about making a referral and answers to some frequently asked questions.

 

Referral Criteria

Women Only: Our refuge is exclusively for women seeking safety and support.

Children Welcome: We can accommodate women with children up to the age of 16.

Time for Referral: We understand that making a referral is a significant step. Our team is here to assist you every step of the way, ensuring you feel supported and informed.

 

How to Make a Referral

To refer yourself or someone else to our refuge, please contact our team via phone at 01925 417138 or use our online enquiry system. Please note our office hours are Monday- Friday 9-5. We’ll guide you through the process, which includes a confidential discussion to understand your needs and circumstances. There’s no rush—take as long as you need to feel comfortable with the process.

 

Frequently Asked Questions (FAQs)

 

1. Can I claim Housing Benefit while staying at the refuge?

Yes, you may be eligible to claim Housing Benefit to help cover the cost of accommodation at the refuge. Our support team can assist you in applying for Housing Benefit and navigating the process. We’ll work with you to ensure you have the necessary documentation and support to access this benefit.

 

2. What kind of support is available for me and my children?

Our refuge offers a range of support services, including emotional support, safety planning, and practical assistance with housing, benefits, and legal matters. For children, we provide a safe and nurturing environment with access to age-appropriate activities and support to help them settle in.

 

3. How long can I stay at the refuge?

The length of stay varies depending on individual circumstances. Our goal is to support you until you feel ready to move on to the next stage of your journey, whether that’s finding independent accommodation or accessing further support services.

 

4. Is the refuge safe and confidential?

Absolutely. Your safety and privacy are our top priorities. Our refuge operates with strict confidentiality policies, and we take every measure to ensure a secure environment for all residents.

 

5. Can I bring my pets?

We understand that pets are often part of the family. Unfortuantely we are unable to accept pets at the moment, but please discuss this with our team during the referral process, as there are other solutions we can support you with.

 

Get in Touch

If you have any questions or would like to start the referral process, please reach out to us. We’re here to help you take the next step toward safety and stability. Call us at 01925 417138 or use our online enquiry form. You’re not alone, and we’re here to support you at your own pace.

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